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When do I call the emergency service?
The emergency service can be called if there is an emergency and it occurs out of business hours of the caretaker.
If you locked yourself out of your room outside of the caretaker's Office hours (Mo. - Th.: 16 p.m. - 7 a.m., Weekend: Fr. 12:45 p.m. - Mo. 7 a.m.) you can call the on-call service. They will open your door but it’ll cost a fee of € 100,00.
Other emergencies such as water damages, fire, explosions - under these circumstances calling the emergency Service is free of course.
After calling the emergency line please wait in front of the caretakers office. Also, please leave your name and mobile phone numer for further questions.