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When do I call the emergency service?

The emergency service can be called if there is an emergency and it occurs out of business hours of the caretaker.

  • If you locked yourself out of your room outside of the caretaker's Office hours (Mo. - Th.: 16 p.m. - 7 a.m., Weekend: Fr. 12:45 p.m. - Mo. 7 a.m.) you can call the on-call service. They will open your door but it’ll cost a fee of € 100,00.

  • Other emergencies such as water damages, fire, explosions - under these circumstances calling the emergency Service is free of course.

  • After calling the emergency line please wait in front of the caretakers office. Also, please leave your name and mobile phone numer for further questions.

Phone: +49 (0) 151 526 64 115