The dormitory emergency service
The emergency service of the caretaker of the Stw Mainz dormitories as an on-call service
Emergencies outside the caretaker's working hours
Emergencies outside the caretaker's working hours
Emergencies outside the caretaker's working hours
Hotline-number dormitory energency service +49 6131 39 24568
Evening/Nights Mo-Thu 4 p.m. - 7 a.m.
Weekends Fr 12:45 p.m. - Mo 7 a.m.
Locked out?
If you lock yourself out of your room outside of the caretaker's working hours, there is a chargeable solution to get back into your room. The fee is €150.00. You can call the on-call service, who will come and unlock your room.
Other emergencies
such as water damage, fire, explosions, vandalism, or similar. Please call! In these cases, calling the on-call service is of course free of charge!
Meeting point in front of the caretaker's office
You must wait until the on-call service arrives at the residence hall. The meeting point is in front of the caretaker's office of your residence hall. Wait there so that the on-call service can find you immediately.
Your cell phone number
When you call, please give your name and, if possible, your cell phone number.
Fire, explosion, or vandalism in the dormitory?
Emergency number: 112 Ambulance and fire department
Emergency number: 110 Police
Active smoke detector tampering?
If you tamper with a smoke detector, a processing fee of €150.00 will generally be charged for the repair. Additional costs may also be incurred, such as materials, labor, and costs for external service providers or the fire department. So smoke outside, including hookahs!
Emergencies during the caretaker's office hours
Who should I contact?
Who should I contact?
Is this an emergency during the caretaker's working hours? (Hot) water isn't working, water is leaking from the walls, there is smoke or fire, you are locked in or out?
Then contact your caretaker. For more information, click here.
Is it an emergency and you cannot reach your caretaker during their working hours?
The on-call service only works after the caretaker's working hours. Therefore, they cannot help you during this time.
So who should I contact?
That depends on your dormitory.
Call the service number of your dormitory's administration.
Service number for the administration of your dormitory:
+49 6131 392 17 94 Binger Schlag
+49 6131 392 20 83 Kisselberg
+49 6131 392 83 51 Inter 2
+49 6131 392 21 05 Wallstraße
+49 6131 392 25 69 Oberstadt
+49 6131 392 27 12 Münchfeld
+49 6131 392 31 52 Weisenau
+49 6131 392 88 94 Hechtsheim
+49 6721 984 48 49 Bingen
2. If you can't reach anyone, try calling the Infopoint:
Infopoint Mainz: +49 6131 392 23 66
Infopoint Bingen: +49 6721 409 33 2
3. If you still can't reach anyone:
Send an email to wohnen@studierendenwerk-mainz.de and infopoint@studierendenwerk-mainz.de
For documentation purposes, always send an email to these addresses, even if you were able to reach someone by phone.
Wen muss ich während der Arbeitszeiten kontaktieren
1. Hausmeister, 2. Wohnen, 3. Info-Point
Kontakt Hausmeister
Contact Caretaker
Office hours & phone numbers of the caretakers of the dormitories & emergency service
Dormitory Bingen
Dormitory Bingen
Nicole Gründel - Caretaker dormitory Bingen
Mo - Thu: 08:00 a.m. - 12:00 p.m.
+49 6721 984 48 49
Dormitory Binger Schlag
Dormitory Binger Schlag
Mike Hieronimus - Caretaker dormitory Binger Schlag
Office: 1004, Entrance B
Mo, Wed 08:00 a.m. - 10:00 a.m., Tue, Thu 1:30 p.m. - 3:30 p.m.
+49 6131 392 44 94
Dormitory Hechtsheim
Dormitory Hechtsheim
Sven Vocke - Caretaker dormitory Hechtsheim
Office: House 4 Ground floor Apartment 1027/1029
Mo, Tu, We 10:00 a.m. - 11:00 p.m.
Th 12:00 - 13:00
+49 6131 392 46 14
Dormitory Inter 2
Dormitory Inter 2
Alexander Müller & Jens Bretfeld - Caretaker dormitory Inter 2
Office: House 30
Mo, Tue, Thu, Fr 08:00 a.m. - 09:00 a.m.
Wed 1:30 p.m. - 3:30 p.m.
+49 6131 392 41 83
Dormitory K3
Dormitory K3
Patrik Uhrig & Simon Fries - Caretaker dormitory K3
Office: House 6
Mo, Wed, Fr 09:00 a.m. - 10:00 a.m., Tue, Thu 2:00 p.m. - 3:00 p.m.
+49 6131 392 45 57
Dormitory Kisselberg
Dormitory Kisselberg
Markus Kohl, Sascha Mahlmeister & Florian Beer - Caretaker dormitory Kisselberg
Office: House 4
Mo, Wed, Fr 10:00 a.m. - 11:00 a.m., Tue, Thu 1:00 p.m. - 2:00 p.m.
+49 6131 392 45 48
Dormitory Münchfeld
Dormitory Münchfeld
Wolfgang Haja - Caretaker dormitory Münchfeld
Office: Basement
Mo 08:00 a.m. - 09:30 a.m.
Wed 1:30 p.m. - 3:00 p.m.
+49 6131 39 24490
Dormitory Oberstadt
Dormitory Oberstadt
Sebastian Lamby & Marc La Cava - Caretaker dormitory Oberstadt
Mo - Wed: 08:00 a.m. - 09:00 a.m.
Thu 1:30 p.m. - 3:00 p.m.
+49 6131 392 45 62
Dormitory Wallstraße
Dormitory Wallstraße
Mario Panzner - Caretaker dormitory Wallstraße
Office: House 90
Mo & Wed 1:00 p.m. - 2:00 p.m.
Tue & Thu 09:00 a.m. - 10:00 a.m.
+49 6131 393 03 17
Dormitory Weisenau
Dormitory Weisenau
Ali Kücük - Caretaker dormitory Weisenau
Office: House 13
Mo, Tue &.Wed 08:30 a.m. - 09:30 a.m.
Thu 1:00 p.m. - 2:00 p.m.
+49 6131 393 07 42
Emergency service / Dormitory key service
Emergency service / Dormitory key service
Contact for Emergencies in the dormitories outside the caretaker's working hours and the dormitory key service (subject to a charge):
Addresses of the dormitories
Addresses of the dormitories
Dormitory Bingen: Hintere Grube 5, 55411 Bingen
Dormitory Inter 2: Jakob-Welder-Weg 30-40, 55128 Mainz
Dormitory K3: Lucy-Hillebrand-Straße 4-18, 55128 Mainz
Dormitory Kisselberg: Isaac-Fulda-Allee 4, 4a, 4b, 55124 Mainz
Dormitory Münchfeld: Franz-Werfel-Straße 9, 55122 Mainz
Dormitory Oberstadt: Am Rodelberg 53 – 55, 55131 Mainz
Dormitory Binger Schlag: Goßlerweg 1, 55122 Mainz
Dormitory Wallstraße: Wallstraße 90-94, 55122 Mainz
Dormitory Weisenau: Max-Hufschmidt-Str. 13-17, 55130 Mainz
Emergencies during the caretaker's office hours
Who should I contact?
Who should I contact?
Is this an emergency during the caretaker's working hours? (Hot) water isn't working, water is leaking from the walls, there is smoke or fire, you are locked in or out?
Then contact your caretaker. For more information, click here.
Is it an emergency and you cannot reach your caretaker during their working hours?
The on-call service only works after the caretaker's working hours. Therefore, they cannot help you during this time.
So who should I contact?
That depends on your dormitory.
Call the service number of your dormitory's administration.
Service number for the administration of your dormitory:
+49 6131 392 17 94 Binger Schlag
+49 6131 392 45 48 Kisselberg
+49 6131 392 83 51 Inter 2
+49 6131 393 03 17 Wallstraße
+49 6131 392 25 69 Oberstadt
+49 6131 392 27 12 Münchfeld
+49 6131 393 07 42 Weisenau
+49 6131 392 46 14 Hechtsheim
+49 6721 984 48 49 Bingen
2. If you can't reach anyone, try calling the Infopoint:
Infopoint Mainz: +49 6131 392 23 66
3. If you still can't reach anyone:
Send an email to wohnen@studierendenwerk-mainz.de and infopoint@studierendenwerk-mainz.de
For documentation purposes, always send an email to these addresses, even if you were able to reach someone by phone.
Kontakt Team Wohnen
By e-mail, by telephone or in person
This is how you get in touch with the adminstration team of housing
by telephone :: for applicants - you do not live in our dormitories yet!
by telephone :: for applicants - you do not live in our dormitories yet!
Hotline for english speaking applicants +49 6131 392 49 82
Are you interested in a room or apartment or do you have general questions about living in the halls of residence? We will be happy to help you on our hotline for applicants.
by telephone :: for inhabitants - I live in this dormitory!
by telephone :: for inhabitants - I live in this dormitory!
Telephone advice for residents of the dormitories - halls of residence - Wohnheim
Already living with us? Do you have questions about your contract? Please call the contact person for your "Wohnheim" directly so that we can help you as quickly as possible.
Your hall of residence, your service number for the administration of the halls of residence:
Binger Schlag dormitory +49 6131 392 17 94
Kisselberg dormitory +49 6131 392 20 83
Inter 2 dormitory +49 6131 392 83 51
Wallstraße dormitory +49 6131 392 21 05
K3 dormitory +49 6131 392 21 10
Oberstadt dormitory +49 6131 392 25 69
Münchfeld dormitory +49 6131 392 27 12
Weisenau dormitory +49 6131 392 31 52
Hechtsheim dormitory +49 6131 392 88 94
Bingen dormitory +49 6721 984 48 49
Personal advice :: at our Customer Service Center Housing
Personal advice :: at our Customer Service Center Housing
Personal advice for residents
Speak to us in person at the customer service point:
Studihaus, Einfang F - at the “Info-Point”
opening hours of the Info-Point.
Staudingerweg 21, 55128 Mainz
All residents can use this service without prior appointment during the opening hours of the Info-Point. Here you can also discuss anything that cannot be clarified by email or telephone directly with us.
for international applicants by telephone or E-Mail - i do not have a room yet!
for international applicants by telephone or E-Mail - i do not have a room yet!
Hotline for international applications and inhabitants
housing for international students +49 6131 392 49 82
International@studierendenwerk-mainz.de
On site in the Wohnheim :: the caretake of the dormitory - halls of residence
On site in the Wohnheim :: the caretake of the dormitory - halls of residence
Caretakers of your dormitory - Janitors of your hall of residence - Hausmeister of your Wohnheim
Here you will find the telephone numbers and service times of the Hausmeister.
The Hausmeister are your local contacts in the dormitory. They will help you move in and out, and you can go to them if something breaks in your room or your dormitory.
Addresses of the dormitories
Addresses of the dormitories
Wohnheim Bingen: Hintere Grube 5, 55411 Bingen
Wohnheim Inter 2: Jakob-Welder-Weg 30-40, 55128 Mainz
Wohnheim K3: Lucy-Hillebrand-Straße 4-18, 55128 Mainz
Wohnheim Kisselberg: Isaac-Fulda-Allee 4, 4a, 4b, 55124 Mainz
Wohnheim Münchfeld: Franz-Werfel-Straße 9, 55122 Mainz
Wohnheim Oberstadt: Am Rodelberg 53 – 55, 55131 Mainz
Wohnheim Binger Schlag: Goßlerweg 1, 55122 Mainz
Wohnheim Wallstraße: Wallstraße 90-94, 55122 Mainz
Wohnheim Weisenau: Max-Hufschmidt-Str. 13-17, 55130 Mainz
Kontakt für Bewohner*innen
Ich wohne im Wohnheim - Mietvertrag unterschrieben
by telephone :: for inhabitants - I live in this dormitory!
by telephone :: for inhabitants - I live in this dormitory!
Telephone advice for residents of the dormitories - halls of residence - Wohnheim
Already living with us? Do you have questions about your contract? Please call the contact person for your "Wohnheim" directly so that we can help you as quickly as possible.
Your hall of residence, your service number for the administration of the halls of residence:
Binger Schlag dormitory +49 6131 392 17 94
Kisselberg dormitory +49 6131 392 20 83
Inter 2 dormitory +49 6131 392 83 51
Wallstraße dormitory +49 6131 392 21 05
K3 dormitory +49 6131 392 21 10
Oberstadt dormitory +49 6131 392 25 69
Münchfeld dormitory +49 6131 392 27 12
Weisenau dormitory +49 6131 392 31 52
Hechtsheim dormitory +49 6131 392 88 94
Bingen dormitory +49 6721 984 48 49
Personal advice :: at our Customer Service Center Housing
Personal advice :: at our Customer Service Center Housing
Personal advice for residents
Speak to us in person at the customer service point:
Studihaus, Einfang F - at the “Info-Point”
opening hours of the Info-Point.
Staudingerweg 21, 55128 Mainz
All residents can use this service without prior appointment during the opening hours of the Info-Point. Here you can also discuss anything that cannot be clarified by email or telephone directly with us.
for international applicants by telephone or E-Mail - i do not have a room yet!
for international applicants by telephone or E-Mail - i do not have a room yet!
Hotline for international applications and inhabitants
housing for international students +49 6131 392 49 82
International@studierendenwerk-mainz.de
On site in the Wohnheim :: the caretake of the dormitory - halls of residence
On site in the Wohnheim :: the caretake of the dormitory - halls of residence
Caretakers of your dormitory - Janitors of your hall of residence - Hausmeister of your Wohnheim
Here you will find the telephone numbers and service times of the Hausmeister.
The Hausmeister are your local contacts in the dormitory. They will help you move in and out, and you can go to them if something breaks in your room or your dormitory.
Adressen der Wohnheime
Adressen der Wohnheime
Wohnheim Bingen: Hintere Grube 5, 55411 Bingen
Wohnheim Inter 2: Jakob-Welder-Weg 30-40, 55128 Mainz
Wohnheim K3: Lucy-Hillebrand-Straße 4-18, 55128 Mainz
Wohnheim Kisselberg: Isaac-Fulda-Allee 4, 4a, 4b, 55124 Mainz
Wohnheim Münchfeld: Franz-Werfel-Straße 9, 55122 Mainz
Wohnheim Oberstadt: Am Rodelberg 53 – 55, 55131 Mainz
Wohnheim Binger Schlag: Goßlerweg 1, 55122 Mainz
Wohnheim Wallstraße: Wallstraße 90-94, 55122 Mainz
Wohnheim Weisenau: Max-Hufschmidt-Str. 13-17, 55130 Mainz
Deine direkten Anspechpartner*innen in der Wohnheimverwaltung
Wohnen International, Kisselberg
Wohnheim Bingen
Wohnheime Binger Schlag, Hechtsheim, Wallstraße
Wohnen, Info-Point Mainz
Info-Point
Personal advice at the Infopoint
| Info-Point Mainz | Info-Point Bingen |
| infopoint@studierendenwerk-mainz.de | |
| +49 6131 392 23 66 | +49 6721 409 33 2 |
| Staudingerweg 21, 55128 Mainz | TH Bingen Gebäude 5, Room105 |
| Servicehours | Servicehours |
| Mo - Thu 10:00 a.m. - 2:00 | Wed 10:00 - 2:00 Uhr |
| Fr 10:00 a.m. - 12:00 p.m. | during the lecture period |
Personal consultation
No appointment necessary – just drop by in person during office hours!
We will answer your questions and take care of your concerns. We try to cover all services offered by the Studierendenwerk Mainz for you.
If you cannot reach us by phone, we are probably on another call or you are calling outside of office hours. In this case, please send us an email – we will respond as soon as possible!
FAQ Infopoint
How can I withdraw money from my StudiCard / payment app?
How can I withdraw money from my StudiCard / payment app?
How do I get my credit back from my StudiCard?
How do I get my credit back from the StudiwerkMainz app?
There are two ways to get your remaining credit paid out:
1. Cash payment at the Infopoint
Simply come to the Infopoint during opening hours. Bring your StudiCard or your payment app with you. Your remaining credit will be paid out to you directly on site.
2. Transfer back to your bank account
Would you prefer to have the money transferred to your account? Then send an email to infopoint@studierendenwerk-mainz.de. To enable us to process the transfer quickly, please send us the following information:
- First name and surname
- IBAN and BIC
- Name of your bank
We also need:
- For the StudiCard: The 6-digit card number on the front (please not: not the number on the back, that is your library card!)
- For the StudiwerkMainz App: The stock exchange number (you can find this under “Accounts” in the App)
Please note: The transfer back to your account will take a few days.
Info-Point Service & Consulting
Advice and information on
Studierendenwerk Mainz and all its areas of work
- Living in the dormitories of the Studierendenwerk Mainz
- for residents and applicants, as well as
- Holiday rentals: processing applications from residents of the Studierendenwerk Mainz
- Sending Internetaccounts (wh00) to residents who are students at Mainz University of Applied Sciences, Bingen University of Applied Sciences, other universities, and non-students
- Studicard
- Studicard-sales for guests and staff
- Paying out remaining credit on your Studicard
- Come to the Info Point and bring your Studicard with you. We will pay you the remaining credit.
- Studicars complaints
- Send us an email with your card number and information about the malfunction. We will get back to you.
- Lost Studicards
- Have you lost your Studicard? Send us an email with the card number of the lost card and the place and time of the loss. We will get back to you.
- Payment for free meals (Studierendenwerk Mainz, AStA and E.W. Kuhlmann-Foundation)
Additional Service Info-Point Bingen
In addition to the above services, the following service is also offered in Bingen:
- Cash assistance for students, who find themselves in acute financial distress through no fault of their own Advice
- Consultation
- Application
- Submission of completed cash assistance applications
