Housing

Hotline-number dormitory energency service +49 6131 39 24568
Evening/Nights   Mo-Thu 4 p.m. - 7 a.m.
Weekends             Fr 12:45 p.m. - Mo 7 a.m.

Locked out?
If you lock yourself out of your room outside of the caretaker's working hours, there is a chargeable solution to get back into your room. The fee is €150.00. You can call the on-call service, who will come and unlock your room.

Other emergencies
such as water damage, fire, explosions, vandalism, or similar. Please call! In these cases, calling the on-call service is of course free of charge!

Meeting point in front of the caretaker's office
You must wait until the on-call service arrives at the residence hall. The meeting point is in front of the caretaker's office of your residence hall. Wait there so that the on-call service can find you immediately.

Your cell phone number
When you call, please give your name and, if possible, your cell phone number.

Fire, explosion, or vandalism in the dormitory?

Emergency number: 112 Ambulance and fire department
Emergency number: 110 Police

Active smoke detector tampering?
If you tamper with a smoke detector, a processing fee of €150.00 will generally be charged for the repair. Additional costs may also be incurred, such as materials, labor, and costs for external service providers or the fire department. So smoke outside, including hookahs!

Is this an emergency during the caretaker's working hours? (Hot) water isn't working, water is leaking from the walls, there is smoke or fire, you are locked in or out?

Then contact your caretaker. For more information, click here.

Is it an emergency and you cannot reach your caretaker during their working hours?

The on-call service only works after the caretaker's working hours. Therefore, they cannot help you during this time.

So who should I contact?

That depends on your dormitory.

1. Call the service number of your dormitory's administration.

   Service number for the administration of your dormitory:

+49 6131 392 17 94 Binger Schlag

+49 6131 392 20 83 Kisselberg

+49 6131 392 83 51 Inter 2

+49 6131 392 21 05 Wallstraße

+49 6131 392 21 10 K3

+49 6131 392 25 69 Oberstadt

+49 6131 392 27 12 Münchfeld

+49 6131 392 31 52 Weisenau

+49 6131 392 88 94 Hechtsheim

+49 6721 984 48 49 Bingen

2. If you can't reach anyone, try calling the Infopoint:

Infopoint Mainz: +49 6131 392 23 66 

Infopoint Bingen: +49 6721 409 33 2

3. If you still can't reach anyone: 

Send an email to wohnen@studierendenwerk-mainz.de and infopoint@studierendenwerk-mainz.de 

For documentation purposes, always send an email to these addresses, even if you were able to reach someone by phone.