Shortly before the start of the contract, we will send you an information email with up-to-date and individual move-in details.

The dormitories have different rules. Here you can find information about how things work in your dormitory.

Binger Schlag:   Only by prior appointment with the responsible caretaker

Kisselberg:         Only during the office hours of the responsible caretaker

Inter II:                Only during the office hours of the responsible caretaker

Wallstraße:        Only by prior appointment with the responsible caretaker

K3:                         Only by prior appointment with the responsible caretaker

Oberstadt:         Only during the office hours of the responsible caretaker

Münchfeld:        Only during the office hours of the responsible caretaker

Weisenau:         Only by prior appointment with the responsible caretaker

Hechtsheim:     Only during the office hours of the responsible caretaker

 Contact information & Service hours of the responsible caretaker of your dormitory  
Due to a potentially high workload, the caretaker may not be available by phone during office hours. Please be patient and try again later.

Key handover and moving into your dormitory
Only tenants are granted access to our premises. Accompanying persons are requested to remain outside the building until the room has been handed over.

Room handover to an authoritzed person
If the room handover is to be carried out in your presence by a person authorized by you (e.g., friends, relatives), please provide that person with a correspondingly worded and signed original power of attorney on paper for the handover. The document must be handed over to the caretaker on paper at the room handover appointment. Please also send us a scan or photo of the power of attorney by E-Mail.

Outisde of the designated times, on weekends, or on holidays, it is not possible to move into the dormitory. If you arrive after the designated times, on a weekend, or on a public holiday, you will need to find accommodation (youth hostel, hostel, hotel) until you can move in on the next working day.

If the room handover is to be carried out in your presence by a person authorized by you (e.g., friends, relatives, arrival assistance), give that person a correspondingly worded and signed original power of attorney on paper for the handover. On the day of the room handover, the document must be handed over to the caretaker on paper. 

Please send us also a scan or a picture of the authority by E-Mail.

Here you will find the form “Power of attorney for key handover.”

Download power of attorney for key handover

The caretaker will give you

1. Your keys (building/room keys, room card, transponder/chip, mailbox key, bicycle tag*, kitchen cabinet key**).
   ^{*only applies to dormitory Wallstraße
   **only applies to dormitory Inter 2}
2. Your room number
3. The following documents: move-in report, signed landlord confirmation, information materials

Have you noticed any defects in your living space after moving in?

Please go to the caretaker's office in your dormitory during office hours nd report the defects or request repairs. To do this, you must fill out the repair form in the caretaker's office in your dormitory or online in the rental portal.