Reparaturen
Report damages and request repairs
Report any damage of any kind that you notice in the dormitory, in your room/apartment and in general areas (such as the hallways) to your caretaker. Please fill out a repair ticket, sign it and put it in the caretaker's mailbox. Please do not carry out any unauthorized repairs, e.g. do not remove the drain in the shower under any circumstances! In case of clogging of the drains, please inform the caretaker immediately. You will be charged for the costs of repairs carried out incorrectly. So please protect yourself, inform the caretaker about damages and let him or a specialized company do the repairs.
Here you can download the repair ticket.
Active manipulation of the smoke detector?
If you have manipulated the smoke detector during or outside of the caretaker’s working hours, a processing fee of € 100.00 will generally be charged for the repair, plus any additional costs such as material, working hours and costs for external service providers.
How to report damages in the dormitory
For the dormitories Binger Schlag, Inter II, K3, Münchfeld, Oberstadt, Wallstraße and Weisenau, you can quickly and easily report damages to your apartment, shared room, or other rooms in the dormitory online in three simple steps.
To do so, go directly to the tenant portal and follow the instructions below.
Alternatively, you can also access the rental portal from the StudiwerkMainz App to report damages.
All other residents should continue to use the paper report forms at the caretaker's office.
Important: Please also give us permission to enter your apartment. This is the only way we can repair damages quickly and easily.