FAQ Moving out

Our tips for a smooth move out of the dorm

Checklist for moving-out

Checklist for moving-out

  • Make an appointment for the move-out with the caretaker
    2-3 weeks before you move out
  • Report deficiencies/defects with a repair ticket to the caretaker
  • Pay out credit balance of your Studicard and return the card to caretaker
    (Mainz: Info-Point; Bingen: Office Stw Mainz Bingen)
  • Work through the checklist "Cleaning"
  • Clear the room
    Take, give away, sell or throw away everything that was not there when you moved in
  • Reset furniture
    In the same places when you moved in
  • Clean room
    All areas: kitchen, bathroom and living room, see checklist "Cleaning" (also in shared flats)
  • Select the moving-in report
    It also serves as the moving-out report
  • Empty your mailbox
  • Inform important institutions about your new address (bank, insurance company, etc.)
    Set up a redirection order if necessary
  • New residence in Germany?
    Register at the Bürgeramt of your new residence
  • New residence abroad?
    Deregister at the Mainz Bürgeramt
  • Room & key handover with caretaker
    No later than 10:00 a.m. on the last working day of the month of moving out.
    Room check, return all keys

    Checklist for Moving-Out - Corona edition for printing
  • Are you moving out before the end of your contract?
    You have the option to sublet your room

Checklist for cleaning

Checklist for cleaning

Preparation for the room handover: What do I need to clean?

This checklist can also be found in the dormitory brochure on pages 26 and 27. You can simply print it out, or you simply work with the brochure you have received possibly at move in.

Cleanliness when moving out
Apartments/rooms are to be handed over to us in a contractual, clean and tidy condition, so that a smooth move-in of your new tenant is guaranteed. We reserve the right to charge corresponding costs and follow-up costs with your deposit in case of insufficient cleaning.
When you return the room with the caretaker, we will check if the room is clean and if there have been any damages in the rented living space during the period of residence. When you move out all damages in the room will be compared with the damages on the moving in protocol.  

What do I need to clean? 


  • furniture
    • Outer sides - also top side
    • Inside - also in drawers
    • Bed drawer also inside
    • Clean mattress cover as described
  • Doors
    • Interior and exterior surfaces
    • Top side
    • Door frame
    • Door handle
  • Floors
    • Wet wiping
    • Also wipe under furniture (bed, desk, chair)
    • Remove self-laid carpet
  • Windows
    • Glass surface streak-free
    • Window frame
    • Clean curtain/roller blind and hang up damp afterwards
  • Walls
    • Remove cobwebs
    • Remove images and posters
      • Eliminate holes
      • Remove adhesive residues
    • Remove stains or paint walls


  • Inside
  • Outside
  • Handle
  • Defrost ice compartment
  • Clean sealing rubber
  • For free-standing appliances: clean under the refrigerator


kitchen and bathroom (also in shared flats!)

Always clean kitchen and bathroom with different cleaning cloths

  • Stove & hotplates
    • Completely remove grease residues - see Photo in dormitory brochure/information folder, page 24
    • [Attention do not use too much water, so that no water runs into the switches and gets to the electrical system, otherwise a short circuit and thus a power failure in the apartment or in the corridor will be triggered].
  • Clean ventilation if necessary
    • Collect filter from janitor and exchange
  • Faucets
    • Completely remove limescale
  • Washbasin
    • Completely remove limescale
  • Shower tray
    • Completely remove limescale
  • Tiles (shower, wash basin, kitchenette)
    • Completely remove limescale
    • Clean joints
  • Toilet
    • Remove urine stone
    • Toilet lid top and bottom
    • Seat top and bottom
    • toilet bowl inside & outside
  • Floors
    • wet wiping
    • also under furniture and toilet
    • Completely remove limescale from floors

You can find tips with pictures in the dormitory brochure on pages 28 and 29.

Cleaning tips for shared flats

Cleaning tips for shared flats

Common rooms (kitchen, anteroom, hallways, bathroom/WC) in the shared flats are to be left in perfect condition. Please take into consideration that all residents of the shared flats are jointly and severally liable if the general and common perception is that the state of cleaning is unacceptable.

We reserve the right to charge each individual flat share resident for the proportionate costs of cleaning or clearing out the flat or to deduct these costs from your deposit.


Deposit repayment

Deposit repayment

The payment of your deposit is usually made approximately 6-8 weeks after the end of your rental contract to the current account you have specified. Should we have had any complaints when moving out, this process may take longer, as we have to charge you for the work. Depending on how complex the work is or how much time is needed to get a quote, this process can take different amounts of time. 

A cash payment of your deposit is not possible. If you did not submit a SEPA Direct Debit Mandate and transferred the rent, please send us - if you have not already done so - your account details by e-mail to mibu@studierendenwerk-mainz.de.


Forwarding order

Forwarding order

Your letterbox label will be removed immediately after you move out.

We recommend that you set up a mail forwarding order to ensure that your letters (e.g. bank, insurance company, university, authorities) and parcels are delivered to your new home.

We accept no liability for lost letters or parcels.

You can access the forwarding order as follows: 


Termination form

Download Termination form

Authorization for receiving or returning keys

Download Authorization for receiving or returning keys

Here you find important information about moving out in times of the corona pandemic. For your and the caretaker´s protection, key return and room check-out will take place under strict contact restrictions.

Important: If you return your room prior to the end date of your rental contract, this will not result with early termination of the contract.

A. Moving out

1. Before moving out
Cleanliness when moving out
Apartments/rooms are to be handed over to us in a clean and tidy condition in accordance with the contract, so that a smooth move-in of the new tenant is guaranteed. Furthermore, we reserve the right to deduct the corresponding costs from your deposit in case of insufficient cleaning.

Cleaning tips for shared apartments
Common areas (kitchen, hall, corridors, bathroom/toilet) in the shared apartments are to be left in perfect condition. Please keep in mind that all flatmates are jointly and severally liable for any unacceptable cleaning condition. We reserve the right to charge each individual flat-share resident for the proportionate costs of any cleaning or clearing out or to deduct them from your deposit.

Removal of defects
Please eliminate all possible defects in your room. Use the checklist above.

2. Move out: Handover of keys and room check by the caretaker
When / Appointment
Go to the caretaker's office during his office hours or make an appointment with him. To schedule an appointment, call the caretaker during office hours or email us at wohnen@studierendenwerk-mainz.de and we will forward your request.

How / Distance, Medical Mask & Ventilation
For the room check, the caretaker must inspect the living space that you have cleaned and cleared of any defects for move-out. Please air your room/apartment before he enters it. Both of you have to wear a medical mask and keep your distance at all times. The caretaker will enter your living space alone and checks it for damage and contamination. After the room check, he will meet you in the hallway or in front of the building with sufficient distance to explain if there is any damage or if and how you can still repair it.

Move-out protocol of the room check
The caretaker will fill out a protocol of the room check-out. He checks if you have done everything asked for on the checklist. Afterwards, you sign the move-out protocol and take a copy home with you as a proof. Important: The copy is your evidence for any damage that may still be present when you move out or whether cleaning is still required.

Room handover in absence
If you do not wish to be personally present at the room check-out, the following information is important:

Room handover with authorized person
If the room handover is to be carried out in the presence of a person authorized by you (e.g. your subtenant), send us an appropriately worded power of attorney or give it to the authorized person on the room handover date.

B. Deposit transfer

Your security deposit is usually paid to your designated bank account approximately 6-8 weeks after the end of your lease. If we had any complaints when you moved out, this process may take longer as we need to account for the cost of the work. Depending on how extensive the work is or how we obtain quotes, this process may take different amounts of time.

Please note that cash payment of your deposit is not possible. 

  • With SEPA: We will transfer the deposit back to the account you use to pay your rent.
  • Without SEPA: Please send us - if you have not already done so - your account details by e-mail to mibu@studierendenwerk-mainz.de

C. Rent
You can move out even if the lease is still in effect. Nevertheless, the rent payment remains due until the end of the contract. If you return your rental space before the contractual end, this explicitly does not lead to a cancellation agreement with an early end of the contract.

Important: Inform the rental accounting department of any account changes, otherwise additional fees may be incurred: mibu@studierendenwerk-mainz.de. Special arrangements are only possible with the rental accounting department.